ONE OF THE ITEMS I'D LIKE IS OUT OF STOCK. WILL YOU BE GETTING ANY MORE?
Sometimes when items are proving very popular, they can sell out very quickly. If an item is listed but is not available in your size, please email us at firstname.lastname@example.org and we'll let you know when it comes back in stock. Please write the name of the product in the subject header of your email message.
We try as much as possible to stock items that are unique and different, so sometimes the items we sell will be one-offs or only available in small quantities.
WHAT IS YOUR DELIVERY POLICY?
Our delivery terms can be found here. We use Royal Mail to ship all of our parcels and you can choose from a number of different services, starting with Royal Mail Second Class Recorded (Standard UK Delivery). Our cut off point for shipping orders is midday. We don't have an out of hours pick up from Royal Mail, so we ask that you allow 2 working days for us to pack and ship your order. We will always do our best to pack as quickly as possible but sometimes we can't do it any quicker!
WHAT HAPPENS IF I'M NOT IN WHEN THE ITEM IS DELIVERED?
Your postman will leave you a card letting you know that a delivery has been attempted. The card should have detailed instructions informing you on how to obtain your parcel. You will have 7 days from the date of attempted delivery to re-arrange delivery, after this date items will automatically be returned to us. If the item is returned to us in this way, we will need to charge again for postage before sending the item out again. We will contact you first and let you know of course!
All UK orders are sent with Royal Mail, so if an item has not arrived as expected it's always worth contacting your local sorting office. If you haven't had a card, but have had notification that your order has been shipped it is very likely that your sorting office has your parcel.
CAN I CHANGE THE DELIVERY ADDRESS OF MY ORDER?
It is not possible to change the delivery address of your order once payment has been taken. If you have made a mistake please email email@example.com immediately to let us know. If your order has not been packed we should be able to sort it out.
CAN I CANCEL MY ORDER?
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This excludes items which cannot be returned due to their nature, such as:
Items of nylon clothing which become distorted when worn
Hosiery, lingerie or swimwear
All order cancellations must be sent in writing to firstname.lastname@example.org within 14 days, quoting your name, address and order number. Once the order has been cancelled all goods should immediately be sent, by recorded delivery to the address above in their original condition and packaging. Please note when returning an item to us, you are responsible for the item until it reaches us. We recommend that you choose a postage method, which insures you for the value of the goods.
I HAVE RECEIVED MY ORDER AND THE ITEM IS FAULTY
We take great care to hand pick and check every item before it is packed. If there is a problem with an item in your order please email email@example.com with your name, address and order number and a description of the problem. We will contact you with details on how to proceed.
IMPORTANT NOTE: Please note that we are a small store and every item is hand picked and checked by a real person before it is sent out. We absolutely will not refund if an item has obviously been worn or has been sent back damaged and/or dirty. Should an item be returned in a damaged and/or unsaleable condition, it will be returned to you and no refund will be given.
Abuse of our returns policy will prevent you from shopping with us in the future.
I HAVE RECEIVED MY ORDER AND YOU SENT ME THE WRONG ITEM
We take great care to hand pick and check every item before it is sent out but mistakes can sometimes happen. If the item you received is faulty or not what your ordered then please email firstname.lastname@example.org with your name, address and order number and a
description of the problem. We will contact you with details on how to proceed.
We record the weight of each parcel before it's sent out so mistakes are easily traced and rectified.
HOW DO I KNOW YOU RECEIVED MY RETURNED ITEM?
All returns are processed within 21 days of receipt. When your return has been processed you will be informed by email.
We do our best to process refunds as quickly as possible. Upon receipt your return is unpacked and the condition of the item is checked. All garments are steamed and inspected before being re-packed.
Once this has been done, the refund or exchange is processed. We are a small family business and this process takes a bit of time, especially during peak periods, such as sale time or Christmas, so please be patient!
We will not contact you until your item has been unpacked, checked and processed.
HOW DO I USE MY GIFT VOUCHER?
Dollydagger Gift cards are issued by email. To use your gift card simply enter the code provided in the appropriate box when you checkout. The amount you spend will be deducted from the e-card until the balance goes below zero.
Dollydagger Electronic Gift Cards are valid for 18 months from date of purchase.
Gift vouchers purchased on our old system, prior to January 2014, and subject to an earlier set of terms and conditions and have now expired.
Please note: Vouchers that have expired cannot be reinstated for any reason.